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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions (Q333-Q338):

NEW QUESTION # 333
Critics of utilizing key performance indicators (KPIs) to measure goal attainment say that instead of fostering collaboration, they of ten times promote

A. unachievable standards.
B. competition.
C. slow progress.
D. micromanagement.

Answer: B

Explanation:
Key performance indicators (KPIs) are relatively controversial, with some experts claiming they foster competition rather than collaboration.

NEW QUESTION # 334
An oil and gas company that operates globally signs an agreement to shift the operations part of the business to another organization. As a result, the company must lay off several employees. Some of the employees that must be laid off are working at headquarters while others are currently assigned to another country to support operations in the field. An HR director is tasked with developing a plan for communicating and executing the layoffs.
News about the layoffs is mistakenly revealed before an official announcement is made, leaving the employees feeling betrayed and distrustful of HR. At the upcoming all-employee meeting, what should the HR director focus on to rebuild employee trust?

A. Admitting that a mistake was made and that communicating layoffs was supposed to be done differently.
B. Explaining the best parts of the severance package that will be offered to the employees who are laid off.
C. Explaining the change in the businesses strategic direction that led to the decision to initiate layoffs.
D. Assuring the employees that regular updates about the layoffs will be provided in the future.

Answer: A

Explanation:
* Acknowledging the Mistake: Start by admitting the error in how the layoff information was prematurely disclosed. Transparency about the mistake helps in rebuilding trust and shows that HR is accountable for its actions.
* Apology and Empathy: Offer a sincere apology to the employees for the premature disclosure and the stress it caused. Express empathy for the impact this has had on them and their families.
* Clarifying the Process: Explain how the layoffs were supposed to be communicated and the steps that were planned to ensure a smooth and respectful process. This helps employees understand that there was a thoughtful plan in place.
* Future Communication: Assure employees that HR will provide regular updates about the layoffs moving forward. This ongoing communication demonstrates a commitment to keeping employees informed and involved.
* Support and Resources: Highlight the support resources available to employees affected by the layoffs, including severance packages, career counseling, and job placement assistance.
This approach aligns with SHRM's best practices for transparent communication, empathy in leadership, and maintaining trust during organizational changes.

NEW QUESTION # 335
How should an HR director create a workforce plan to manage headcount?

A. Determine the competencies needed for current open positions.
B. Identify talent gaps as a result of necessary skillset changes.
C. Facilitate the information-gathering process to determine talent inventory.
D. Modify the hiring plan based on attrition.

Answer: C

Explanation:
Creating an effective workforce plan involves understanding the current talent inventory. This includes gathering comprehensive data on the existing workforce, such as skills, competencies, and capabilities. By facilitating this information-gathering process, the HR director can accurately assess the current talent pool, identify gaps, and make informed decisions about future hiring and development needs.
References:
* SHRM Workforce Planning Guide
* SHRM Learning System for SHRM-SCP

NEW QUESTION # 336
Bus driver A, whose personality is to operate very much by the book, always sticks to the exact bus schedule. Bus driver B, who is known to be more of a free spirit, keeps his bus going with the flow, of ten ends up well ahead of schedule, and occasionally overtakes the other shuttles. This leads to regular conflict between the two drivers. Bus driver A decides to report the situation to the HR generalist. What should she do?

A. Observe both bus drivers by spending time riding on each of the buses.
B. Collect data on customer satisfaction regarding their shuttle service.
C. Arrange a meeting with both bus drivers to facilitate communication.
D. Prepare a written warning for the bus driver not following the exact bus schedule.

Answer: D

Explanation:
The HR generalist displays the relationship management competency by mediating between the two bus drivers and guiding them to find a solution to their disagreement Instead of imposing a solution, the HR generalist allows the employees to come to one on their own, helping them gain a better understanding of their coworker's perspective. This understanding will lead to better collaboration in the long term.

NEW QUESTION # 337
One day the HR manager is informed that a department of labor representative is at the reception desk looking to talk to her. What should she do?

A. Talk to the representative and provide the information the department of labor isrequesting.
B. Ask the representative to have a seat in her of the while she calls the company's attorney.
C. Inform the representative that she is happy to meet with him, but he would first need toschedule an appointment.
D. Ask the representative to come back later so she has time to collect files and find out if thereis any potential legal exposure.

Answer: A

Explanation:
The HR manager is displaying the communication competency by knowing when to talk to someone and when to seek expert advice first. Even though the company has nothing to hide, it is important to follow the attorney's recommendations when dealing with the department of labor.
The attorney can provide guidance regarding what information has to be shared and what files need to be turned over.

NEW QUESTION # 338
......

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SHRM-SCP Valid Exam Cram | Latest Real SHRM-SCP Exam

Latest Real SHRM-SCP Exam, Formal SHRM-SCP Test

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions (Q333-Q338):

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